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HERO TRAFFIC
CUSTOMER USER GUIDE
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Welcome to Hero Traffic! This guide will help you get started with ordering
and managing your traffic campaigns.
Document Version: 1.0
Last Updated: December 31, 2024
For: Hero Traffic Customers
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TABLE OF CONTENTS
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1. Getting Started
2. Creating Your Account
3. Logging In
4. Placing Your First Order
5. Making Payment with PayPal
6. Viewing Your Orders
7. Understanding Order Status
8. Tracking Your Campaign
9. Frequently Asked Questions
10. Getting Support
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1. GETTING STARTED
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Hero Traffic is a professional traffic delivery service that helps you drive
quality visitors to your website or landing page. This guide will walk you
through everything you need to know to get started.
WHAT YOU’LL NEED:
✓ A valid email address
✓ The URL where you want traffic sent
✓ A PayPal account for payment
✓ Information about your traffic needs
NOTE: All payments are processed securely through PayPal. You don’t need a
PayPal account – you can also pay with a credit or debit card.
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2. CREATING YOUR ACCOUNT
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Getting started with Hero Traffic is easy. You can create an account in two
ways:
OPTION 1: REGISTER BEFORE ORDERING
1. Visit the Login/Register page on the website
2. Click the Register tab
3. Enter your full name
4. Enter your email address (this will be your username)
5. Create a secure password
6. Click Create Account
7. You’ll be logged in automatically
OPTION 2: QUICK CHECKOUT (ACCOUNT CREATED AUTOMATICALLY)
If you prefer to order first, you can! When you place your first order without
logging in, we’ll automatically create an account for you and email your login
credentials. This means you can get started even faster.
PRO TIP: Check your email after placing your first order. We’ll send you a
welcome email with your login information so you can track your order anytime.
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3. LOGGING IN
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Once you have an account, logging in is simple:
1. Go to the Login page
2. Enter your email address
3. Enter your password
4. Click Login
5. You’ll be redirected to your customer dashboard
FORGOT YOUR PASSWORD?
No problem! On the login page, click the “Forgot your password?” link. Enter
your email address and we’ll send you a password reset link. Check your email
(including spam folder) for the reset instructions.
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4. PLACING YOUR FIRST ORDER
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Ready to drive traffic to your site? Here’s how to place an order:
STEP-BY-STEP ORDER PROCESS:
1. ENTER YOUR INFORMATION (if not logged in):
• Your full name
• Your email address
2. ENTER YOUR TARGET URL:
• This is where you want the traffic sent
• Make sure it’s a complete URL (e.g., https://yoursite.com/page)
3. SELECT YOUR TRAFFIC TYPE:
• Choose from available traffic packages
• Each package shows the price per click and description
4. ENTER THE NUMBER OF CLICKS:
• Specify how many visitors you want
• Must meet the minimum quantity for your selected package
5. ADD NOTES (Optional):
• Include any special instructions or requirements
6. ACCEPT TERMS OF SERVICE:
• Read and agree to the terms
7. COMPLETE PAYMENT:
• Click the PayPal button when it appears
• Follow PayPal’s secure checkout process
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5. MAKING PAYMENT WITH PAYPAL
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All payments are processed securely through PayPal. You have two options:
OPTION 1: PAY WITH PAYPAL ACCOUNT
1. Click the PayPal button on the order form
2. Log in to your PayPal account
3. Review the order details
4. Click Complete Purchase
5. You’ll be redirected back to see your order
OPTION 2: PAY WITH CREDIT/DEBIT CARD
Don’t have a PayPal account? No problem! When the PayPal window opens, look
for the “Pay with Debit or Credit Card” option. You can complete your purchase
without creating a PayPal account.
SECURITY NOTE: Your payment information is processed entirely by PayPal. We
never see or store your credit card details. PayPal uses bank-level encryption
to protect your information.
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6. VIEWING YOUR ORDERS
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After placing an order, you can track it anytime from your customer dashboard.
ACCESSING YOUR DASHBOARD:
1. Log in to your account (if not already logged in)
2. Navigate to the Customer Dashboard page
3. You’ll see a list of all your orders
WHAT YOU’LL SEE:
Order ID – Unique identifier for your order
Traffic Type – The package you purchased
Target URL – Where traffic is being sent
Quantity – Total clicks ordered
Delivered – Clicks delivered so far
Progress – Visual progress bar
Status – Current order status
Order Date – When you placed the order
Actions – View details or download reports
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7. UNDERSTANDING ORDER STATUS
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Your order goes through several stages. Here’s what each status means:
STATUS WHAT IT MEANS WHAT HAPPENS NEXT
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Pending Order received, awaiting Will be assigned to a
assignment supplier soon
Processing Assigned to supplier, Traffic delivery starting
preparing delivery soon
Active Traffic is being delivered Monitor progress in
to your URL dashboard
Completed All traffic has been delivered Download your delivery
report
Paused Delivery temporarily stopped Will resume or contact
support
Cancelled Order was cancelled Refund processed if
applicable
TYPICAL TIMELINE: Most orders start delivering within 24-48 hours of being
placed. Delivery speed depends on your package size and the traffic type you
selected.
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8. TRACKING YOUR CAMPAIGN
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You can monitor your traffic delivery in real-time from your dashboard.
VIEWING ORDER DETAILS:
Click on any order in your dashboard to see detailed information:
• Real-time delivery progress
• Clicks delivered vs. total ordered
• Current delivery status
• Target URL verification
• Order date and completion timeline
• Payment information
• Supplier details (when applicable)
DOWNLOAD DELIVERY REPORT:
Once your order is complete, you can download a detailed delivery report
showing when and how the traffic was delivered. This report can be useful for
verifying delivery and analyzing the campaign’s timing.
PRO TIP: Use Google Analytics or your website’s analytics tool to track how
visitors from Hero Traffic interact with your site. Look for the traffic
source to match your campaign timing.
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9. FREQUENTLY ASKED QUESTIONS
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Q: How long does it take to receive my traffic?
A: Most orders begin delivering within 24-48 hours. The complete delivery time
depends on the size of your order and the traffic type selected. Larger orders
may take several days to fully deliver.
Q: Can I change my target URL after ordering?
A: Contact our support team immediately if you need to change your URL. We can
often accommodate changes before delivery begins, but this may not be possible
once traffic delivery has started.
Q: What payment methods do you accept?
A: We accept payments through PayPal, including PayPal balance, credit cards,
and debit cards. You don’t need a PayPal account to pay – you can checkout as
a guest with any major credit or debit card.
Q: Is the traffic guaranteed to convert?
A: We deliver real visitors to your site, but we cannot guarantee conversions
or sales. Conversion rates depend on many factors including your offer,
website design, pricing, and product appeal. The traffic we send is genuine
human visitors interested in your niche.
Q: Can I get a refund?
A: Refund requests are handled on a case-by-case basis. If you experience
technical issues or the traffic is not delivered as specified, please contact
support. We’ll work with you to resolve any legitimate concerns.
Q: What if I don’t receive all my ordered clicks?
A: All orders are delivered to completion unless there’s a technical issue. If
you believe your order is incomplete, contact support with your order ID and
we’ll investigate immediately.
Q: Can I see where the traffic comes from?
A: The traffic source details depend on your selected package. Check the
traffic type description when ordering to understand the source and quality of
visitors. Your delivery report (when available) provides additional delivery
details.
Q: How do I contact support?
A: You can reach our support team through the contact information provided on
the website. Include your order ID when contacting support for faster
assistance.
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10. GETTING SUPPORT
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We’re here to help! If you have questions or run into any issues, here’s how
to get support:
BEFORE CONTACTING SUPPORT:
• Check your customer dashboard for order updates
• Review this user guide for common questions
• Check your email for order confirmations and updates
• Make sure you’re logged in to see your latest order status
WHEN CONTACTING SUPPORT:
To help us assist you quickly, please include:
• Your order ID (found in your dashboard)
• Your account email address
• A clear description of the issue
• Screenshots if applicable
• Any error messages you received
RESPONSE TIMES:
Our support team typically responds within 24 hours during business days. For
urgent issues affecting active orders, we prioritize those requests for faster
resolution.
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THANK YOU FOR CHOOSING HERO TRAFFIC!
We’re committed to providing you with quality traffic and excellent service.
If you have any questions that weren’t covered in this guide, don’t hesitate
to reach out to our support team.
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END OF CUSTOMER GUIDE
